Order Cancellation Policy

Order Cancellation Policy

Order Cancellation Policy

At CardboardCrack, we understand that customers may occasionally need to cancel an order. This policy explains when and how an order cancellation request can be made.

By placing an order with CardboardCrack, you agree to the terms outlined below.

Cancellation Requests

  • Customers may request cancellation of an order by contacting CardboardCrack as soon as possible after placing the order.

  • Cancellation requests must include the customer’s order details and contact information to allow CardboardCrack to locate and review the order.

  • CardboardCrack will make reasonable efforts to accommodate cancellation requests; however, cancellations cannot be guaranteed once an order has entered processing, preparation, or shipment.

Orders That Cannot Be Cancelled

An order may not be eligible for cancellation if:

  • The order has already been processed, packed, or shipped.

  • The product is a pre-order item that has reached a processing stage.

  • The item has been customized, specially prepared, or is otherwise unavailable for cancellation.

Refunds for Cancelled Orders

  • If a cancellation request is approved before shipment, CardboardCrack will process any eligible refund according to the applicable payment and refund procedures.

  • Refund processing times may vary depending on the original payment method and financial institution.

  • Any applicable fees or non-refundable charges will be handled in accordance with CardboardCrack’s refund terms.

Changes to Orders

  • Customers should contact CardboardCrack promptly if they need to update delivery details, product selections, or other order information.

  • Order changes are not guaranteed and depend on the order status at the time of the request.

Refused or Cancelled Orders by CardboardCrack

CardboardCrack reserves the right to cancel orders in situations including:

  • Payment authorization failure.

  • Suspected fraud or unauthorized transactions.

  • Incorrect pricing or product information.

  • Product availability issues.

  • Other circumstances where order fulfillment is not possible.

Customers will be notified if an order is cancelled by CardboardCrack and any eligible refund will be processed.

Contact Information

For order cancellation requests or assistance, please contact:

CardboardCrack
Phone: +44 7511 954074
Email: support@cardboardcrack.com
Address: Stretford, Manchester M32 9TR
United Kingdom