Lost or Damaged Parcels Policy

At CardboardCrack, we are committed to ensuring that your orders arrive safely and securely. We understand that parcels may occasionally be delayed, lost, or damaged during transit. This policy explains how CardboardCrack handles issues relating to lost or damaged deliveries.

Damaged Parcels

If your parcel arrives damaged, please contact CardboardCrack as soon as possible after delivery.

To help us investigate the issue, please provide:

Your order number.
A description of the damage.
Clear photographs of the damaged packaging and product.
Any relevant delivery information.

CardboardCrack will review the information provided and work with the customer and delivery provider to resolve the issue where applicable.

Lost Parcels

If your order has not arrived within the expected delivery timeframe:

Please check the tracking information provided with your order.
Confirm that the delivery address entered at checkout is correct.
Check with household members, neighbours, or designated delivery locations where applicable.

If the parcel cannot be located, please contact CardboardCrack so we can investigate with the relevant delivery service.

Delivery Investigations

CardboardCrack may require additional information from the customer to assist with delivery investigations.
Investigation times may vary depending on the courier and circumstances of the delivery.
A resolution will be provided once the investigation has been completed.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details at checkout. CardboardCrack is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete delivery information provided by the customer.

Compensation and Resolutions

Where a parcel is confirmed as lost or arrives damaged, CardboardCrack may offer an appropriate resolution, which may include:

Replacement of the affected item (subject to availability).
Refund or other resolution where applicable.
Assistance with courier claims or delivery investigations.

Solutions are assessed on a case-by-case basis.

Time Limits for Reporting Issues

Customers should report lost or damaged parcels as soon as possible after the issue is identified to allow CardboardCrack sufficient time to investigate and assist.

Contact Information

For assistance with lost or damaged parcels, please contact:

CardboardCrack
Phone: +44 7511 954074
Email: support@cardboardcrack.com
Address: Stretford, Manchester M32 9TR
United Kingdom