Refund Policy

Effective Date: 8 July 2026

At CardboardCrack, we want our customers to be happy with their purchases. This Refund Policy explains our approach to returns, refunds, and order issues.

1. Returns

Customers may request a return where permitted by applicable UK consumer protection laws.

To request a return, please contact us at:

Email: support@cardboardcrack.co.uk
Phone: +44 7511 954074

Please include your order details and the reason for your request.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

We may request photographs or additional information to help resolve the issue.

Where appropriate, we may offer:

• A replacement item;

• A repair or alternative solution;

• A refund.

3. Change of Mind Returns

Where applicable, customers may have the right to cancel an order within the timeframe provided by UK consumer law.

Returned items must generally be:

• Unused;

• In their original condition;

• Returned with original packaging where applicable.

Some products may not be eligible for cancellation or return where exemptions apply under applicable law.

4. Refund Process

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider.

5. Shipping Costs

Where required by law, shipping costs will be handled in accordance with applicable consumer protection rules.

Additional return shipping costs may apply depending on the reason for the return..

6. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including products that have been used, damaged after delivery, or customised specifically for a customer.

7. Contact Us

For refund or return enquiries, contact:

CardboardCrack
Stretford, Manchester M32 9TR
Phone: +44 7511 954074
Email: support@cardboardcrack.co.uk